Chimey App Support

This page provides support for the Chimey app on iOS and Android. If you need help, email support@multiworldlabs.com.

How to get help

  • Alarms not ringing or alarm permission issues
  • Math challenge, snooze, or dismiss problems
  • Sound preview or settings questions
  • Bug reports (crashes, broken features, unexpected behavior)

What to include in your request

  • App version
  • Device model
  • iOS or Android version (on iOS, Chimey requires iOS 26+)
  • Steps to reproduce the issue
  • Screenshots from the Status tab, if relevant

Quick checks

  • Open the Status tab and confirm alarms are allowed (AlarmKit on iOS, Exact alarms on Android)
  • Keep at least one alarm enabled
  • If scheduling fails, toggle the alarm off and on, then try again
  • Check iOS Settings → Chimey for Alarms / Notifications permissions
  • On Android, check Chimey's alarm and notification permissions in system settings

Response time

We typically respond within 1–2 business days.

Links

FAQ

Q: My alarm is saved but did not ring. What should I do?
A: Open Status and confirm alarms are allowed (AlarmKit on iOS, Exact alarms on Android), then toggle the alarm off and on. If it still fails, email us with your iOS or Android version and a Status screenshot.

Q: Does Chimey store my data in the cloud?
A: No. Alarms and preferences stay on your device. See the Privacy Policy.

Q: Why does Chimey need iOS 26?
A: On iOS, Chimey uses Apple AlarmKit for reliable system alarms, which requires iOS 26 or newer.