Chimey App Support

This page provides support for the Chimey iOS app. If you need help, email support@multiworldlabs.com.

How to get help

  • Alarms not ringing or AlarmKit permission issues
  • Math challenge, snooze, or dismiss problems
  • Sound preview or settings questions
  • Bug reports (crashes, broken features, unexpected behavior)

What to include in your request

  • App version
  • Device model
  • iOS version (Chimey requires iOS 26+)
  • Steps to reproduce the issue
  • Screenshots from the Status tab, if relevant

Quick checks

  • Open the Status tab and confirm AlarmKit is allowed
  • Keep at least one alarm enabled
  • If scheduling fails, toggle the alarm off and on, then try again
  • Check iOS Settings → Chimey for Alarms / Notifications permissions

Response time

We typically respond within 1–2 business days.

Links

FAQ

Q: My alarm is saved but did not ring. What should I do?
A: Open Status and confirm AlarmKit is allowed, then toggle the alarm off and on. If it still fails, email us with your iOS version and a Status screenshot.

Q: Does Chimey store my data in the cloud?
A: No. Alarms and preferences stay on your device. See the Privacy Policy.

Q: Why does Chimey need iOS 26?
A: Chimey uses Apple AlarmKit for reliable system alarms, which requires iOS 26 or newer.